Embracing Automation: A Shift in IT Landscape and Cybersecurity Priorities

IT decision-makers are rapidly embracing automation, with 90% planning to deploy more automation tools, including artificial intelligence (AI), in the next 12 months, according to a recent survey by Digitate. This surge is driven by the need to address growing IT complexity due to cloud migration and escalating cybersecurity concerns. The survey’s key findings indicate a strategic move towards efficiency and productivity, with a particular focus on AI-powered automation.

Addressing IT Complexity through Automation

Escalating IT complexity, primarily stemming from cloud migration and adoption, is a significant driver for automation adoption. The survey reveals that 44% of respondents identified this challenge as their most significant internal obstacle. With 92% of organizations implementing or planning to adopt a multi-vendor cloud strategy, automation is seen as a crucial solution to streamline and simplify operations in this complex environment.

While IT departments are leading automation efforts, finance (89%) and customer support (89%) are also looking to automate processes. This broader scope of automation suggests recognition of its potential to enhance IT operations and overall business functions.

Diverse Approaches to Automation

Organizations are not limiting themselves to a single approach. The survey highlights that 74% have experimented with generative AI, 68% with workflow automation, and 65% with AIOps (Artificial Intelligence for IT Operations). This diversification indicates a willingness to explore various avenues of automation to find the best fit for specific needs.

Workforce Implications

The rapid pace of automation implementation raises concerns about the future of the workforce. Approximately 26% of IT leaders express apprehension about workplace insecurity and job redundancy. However, 60% reported that automation had improved employee satisfaction and increased productivity.

Cybersecurity Concerns

While automation addresses many challenges, cybersecurity remains a top concern, with 54% identifying it as the most significant external risk for their organizations. Only 38% have deployed automation to address cybersecurity risks, highlighting a gap between awareness and action. However, 49% plan to implement automation to bolster cybersecurity measures in the next six months, indicating a proactive approach to aligning automation strategies with cybersecurity needs.

In conclusion, IT decision-makers are accelerating automation adoption to tackle IT complexity and strengthen cybersecurity defenses. While concerns about job redundancy persist, there’s a belief that automation can enhance employee satisfaction and productivity. As the digital landscape evolves, organizations are poised to embrace automation as a strategic imperative for survival and success in the modern business landscape.